Career Opportunities

Golf Shop Manager

Windermere Golf Club is inviting candidates to apply for the post of Golf Shop Manager.

Background:
Situated in the UNESCO World Heritage Lake District National Park, Windermere Golf Club is thriving members club and popular destination for visiting golfers. Due to business growth, we’re looking for a suitably qualified individual to join the golf shop and office team to lead the golf shop operation.

Job Description
Based in the golf shop, the successful candidate will be responsible for managing the golf shop including stock control, purchasing, merchandising, sales, returns, customer service, member tee booking, golf competitions, administration, and visitor bookings. As a proactive member of the team, the successful candidate will be the first point of contact for all golf enquiries and provide members, visitors, and employees with a professional and positive environment to ensure the highest standards of customer service are delivered.

Reporting to the Club Manager; the role will include responsibility for the golf shop including:
The Golf Shop:

• Managing the golf retail business including orders, returns, deliveries, merchandising and stock control.
• Being the first point of contact for all golf enquiries ensuring all customer needs and enquiries are dealt with in a consistent, professional, and swift manner.
• Delivering a high standard of customer service to members and visitors.
• Opening and closing the golf shop, cash handling and administration.
• Managing the hire services such as buggy and trolley availability and presentation.

Other duties:
• Assist with managing internal and external Club events such as competitions and social functions.
• Providing support for and administering all member and visitor enquiries over the phone, via email, and in person including membership enquiries and visitor golf bookings.
• Assisting with the administration of club memberships in terms of applications, renewals, and resignations.
• Administering and delivering club competitions, rules and results in line with the agreed playing calendar.
• Assisting the Club Manager in fulfilling reporting procedures to help monitor and develop the business.
• Communicating effectively to members, visitors, co-workers, and other internal departments such as the greenkeeping and bar/catering teams.

The Successful Candidate will:
• Have experience of working in a customer facing retail environment.
• Have a knowledge and passion for the game of golf and a keen eye for the industry standards.
• Have a ‘hands-on’ work ethic and a proactive and positive “can do” approach.
• Be used to working in a fast paced, customer facing environment and be a good communicator in person and over the phone.
• Be able to work on their own and use their own initiative whilst working as part of a small team.
• Be extremely organised, able to plan their day and complete tasks within set timescales.

Hours:
The role will involve working 40 hours per week over 5 days with a standard week being Tuesday to Saturday. Occasional Sundays will be required to meet business demands with an alternative day off to make up for it.

Benefits:
Employee benefits include discounted golf club membership, free car parking, staff uniform and discount on golf equipment and food. A competitive rate of pay will be offered based on qualifications and experience.

To apply; please email a covering letter and CV to manager@windermeregc.co.uk.
For more information on the role; call the office on 015394 43123 option 2
Closing date for applications: Sunday 31st July 2022.